Will your services really work and produce the results I want?
My services CAN work and have helped many clients. Whether or not they will produce the results you want depends on multiple factors. For example, do you conduct an active job search using the materials/tools I’ve created or just send your résumé to a couple of jobs you’ve seen advertised on a job board?
Will you guarantee that I will achieve a specific result?
I guarantee that you will be satisfied with the materials/tools I provide when we’re done—I don’t consider the project completed until we’ve agreed that this has been achieved. However, I can’t guarantee situations that are beyond my control, such as saying you absolutely will land interviews and/or job offers, because that involves factors I can’t alter significantly.
What type of results can I expect?
All things being equal, you should generate at least some responses when you submit a well-written résumé for positions you’re qualified for. However, that doesn’t always happen for various reasons, such as a company receiving so many résumés that they don’t even bother to acknowledge all of them, much less contact the job seeker. If you get called for interviews, that suggests the résumé is doing its primary job. If interviews don’t lead to job offers, you might be up against stiff competition or maybe events didn’t go as well as they could have during the interview.
How quickly can I expect to see results?
The short answer is, it depends! Job searches these days can take weeks or even months—more at the higher levels, usually. However, if you’ve launched an active search campaign and don’t get any responses at all after a few weeks, we might want to touch base to see why that could be happening, in case it suggests a correctable problem.
Can I contact some of your former clients to see what it’s like working with you?
Protecting the confidentiality of my clients and their information is a key commitment I make to them. That means I don’t give out their contact information without their permission. The testimonials you can see on my website are from actual clients and might give you some idea of how I work with them.
Can I sample your product or service?
I provide some sample documents on my website, and you’re welcome to look at those. As a rule, I do not offer free samples or free services because there is a substantial value in what I provide. The occasional exception occurs when I work with a client who has purchased a sizable package and I throw in a smaller item as a courtesy.
What types of payment do you accept?
I invoice clients via an online service called Wave or via PayPal. I do not take credit card payments directly. All projects require payment upfront before work is started.
What happens if I need to quit the program or cancel the service?
If time and/or materials have been provided, a portion of the upfront payment is nonrefundable. The amount of the nonrefundable portion varies depending on the situation.
Do you provide a warranty?
No—warranties are mainly for physical products, which I do not offer.
What happens when we’ve reached the end of our agreement?
When we’re finished, you receive all the documents or other services we agreed on. I try to keep in touch periodically and always like to know how your job search is going, so you’re welcome to communicate with me about things like that. I also publish a short, monthly ezine that you will receive after you become a client.
What if you have never worked with someone in my industry?
I’ve worked with clients in a lot of different industries over the years, and obviously at some point it was for the first time. I can gather a lot about a given industry by asking my client key questions and sometimes by doing a bit of research myself. However, if I feel that a particular industry requires a level of expertise I can’t readily acquire, I usually try to refer that person to one of my professional colleagues.
Under what circumstances will my costs increase?
As long as we stay within the agreed scope of your project, you should not see your costs increase. If you request expansion of the service in some way beyond what we originally agreed to (and you paid for), an increase might well occur. Also, if you feel you need more help or time from me than would normally be included, we would discuss how that might affect the original amount.
What happens if I don’t listen to you, take your advice, or do it your way?
I provide the services and quality I promised when we started working together. If you disagree with it during our work, you can do whatever you choose about it. However, I can’t accept any responsibility for the outcome beyond that point—it’s all up to you.
Who do you work best with?
I choose to work with people who are career-minded—in other words, committed to building and/or maintaining their professional career. Particularly, that means senior-level individuals who recognize the importance of working with a professional writer/coach to help them achieve their job search and career goals. Generally, that’s people who have at least a reasonable idea of where they want to head next but need help developing the tools and materials to get there.
Who do you NOT work with?
I choose not to work with people who don’t yet know what they want to be “when they grow up”! If they’re in that category, they need someone who provides more extensive coaching services—maybe even life coaching—that I don’t offer.
What is required of me if I decide to work with you?
I need to have a “working partnership” with my clients. That means I will do my best to provide what I promise, when I promise to provide it, and you will do the same. In other words, you will provide information I’ve indicated I need, within the requested time-frame, and respond reasonably promptly to my communications. You also need to recognize that until the project invoice has been activated by payment, no actual work takes place.
How long will this take?
In most cases, a resume project can be completed within a couple of weeks from the time it gets officially started. This assumes that we move ahead reasonably quickly and don’t encounter unavoidable delays. If I’m doing a cover letter and LinkedIn profile, as is often the case, the overall time can stretch out accordingly.
Do you offer payment plans?
No, I do not. That’s not part of my business model. If you feel a full project is outside your budget but you still want to work with me, we can break it into separate pieces and use the standalone pricing instead. Alternatively, you can choose to use PayPal, which does offer a payment option.
Do I retain the rights to everything developed while working together?
Generally, the information you have provided is yours; some aspects of the completed document(s) might not be. For instance, if I have developed concepts, formatting, etc., that I plan to use again for other clients, I wouldn’t assign the right to those elements.
Are there any other things I should know?
I can’t think of anything else at the moment. If something does occur to you, feel free to ask! I’m always happy to provide additional information if it would be useful to you in making a decision.